Refund policy

**Non-Returns and Non-Refund Policy for FreeFlo Crochet**

Thank you for supporting Freeflo Crochet! We take pride in our handmade crochet items and want you to love your purchase. Due to the nature of our products, we have established the following non-returns and non-refund policy:

1. **Final Sale**: All sales are final. We do not accept returns or exchanges on any items once purchased.

2. **Quality Assurance**: Each item is handcrafted with care and inspected for quality before shipment. If you receive a defective item, please contact us within 7 days of delivery for assistance.

3. **Custom Orders**: All custom or personalized items are non-returnable and non-refundable. Please ensure that you provide accurate specifications at the time of order.

4. **Shipping Issues**: We are not responsible for lost or damaged packages once they leave our facility. We recommend selecting a shipping method that includes tracking and insurance for your peace of mind.

5. **Customer Satisfaction**: While we cannot accept returns, we value your feedback. If you have any concerns or issues with your order, please reach out to us, and we will do our best to assist you.

Thank you for understanding our policy. Your support means the world to us!

For any questions, feel free to contact us at freeflocrochet@gmail.com. 

Sincerely,  
Renee Hughes  
FreeFlo Crochet